Customer Support
Resolve in-thread not in a ticket black hole.
AI handles tier‑1 from your knowledge and tools; humans take exceptions with payment status, open work, and full history on screen—WhatsApp, email, chat, and voice together.
<10s
Typical first response
1
Inbox for all channels
CSAT
From conversations
Not a separate survey tool
The challenge
Bots guess. Backlogs grow. Customers repeat themselves.
Ungrounded chatbots erode trust. Email and WhatsApp never meet. Agents alt-tab through five systems while SLAs slip.
Wrong answers that need manager cleanup
No priority view for high-value or angry customers
Voice transcripts missing from the case
Cannot see if an open chat already has unpaid work or a pending case
The Qallio approach
Support that finishes—with proof.
Knowledge-bound agents deflect with policy and live tools; escalation brings transcript, status, and payment context; leadership sees volume, CSAT, and risk in one dashboard.
Support AI
Online
What you get
Modules that work together
Deflect with confidence
- Answers only from approved sources
- Look up sales, bookings, claims, and account status
- Clear paths to human agents
Empower your team
- Unified inbox with scrollable history
- Internal notes and assignment
- Voice transcripts beside messages
Improve what you measure
- Volume and resolution by channel
- AI vs human mix
- Trends tied to revenue impact
Support that protects NPS—and margin.
Request a demo — an industry-specific support walkthrough.