Build Trust Through Every Interaction
Move beyond the annual bill. Zereba helps insurers automate claims processing, deliver proactive risk alerts, and orchestrate personalized renewal journeys that reduce churn and increase lifetime value.
From Invisible to Indispensable
Insurance is often a low-touch industry, leading to high churn at renewal time. Policyholders leave because they only hear from you when they owe money. Zereba transforms you from a billing entity into a trusted partner in their daily safety.
Proactive Engagement: Reach customers before renewal, not just at billing time.
Claims Transparency: Reduce call center volume with real-time status updates.
Intelligent Cross-Sell: Suggest relevant coverage based on life events and behavior.
24/7 Claims Support via WhatsApp
Deploy Zereba's conversational AI agents that guide customers through the entire claims process. From first notice of loss to final settlement, customers can file claims, upload photos, and check status—all via WhatsApp or SMS.
Document Collection: AI automatically requests and validates required photos and documents.
Instant Acknowledgment: Customers receive immediate confirmation and case numbers.
Status Tracking: Real-time updates at every stage of claims adjudication.
Handoff to Agents: Seamless escalation when human intervention is needed.
Know Every Policyholder
Zereba's Customer Data Platform aggregates data from your core systems, CRM, and external sources to create a 360° view of each customer. Use this intelligence to personalize every touchpoint.
Policy History: Complete view of all policies, endorsements, and claims.
Life Events: Detect new homes, vehicles, or family members from data signals.
Risk Scores: AI-calculated churn risk and cross-sell propensity for each customer.
Communication Preferences: Track preferred channels and optimal contact times.
AI-Powered Insurance Engagement
Powering every stage of the policyholder journey with automation and precision.
Automated Renewal Journeys
Start the conversation 60 days early. Educate customers on their coverage value before asking for the renewal with multi-step campaigns.
Claims Status Automation
Reduce inbound calls by sending automated WhatsApp and SMS updates at every step of the claims lifecycle.
Risk Prevention Alerts
Build trust by notifying customers of severe weather, traffic incidents, or risks in their area before damage occurs.
Intelligent Cross-Sell
Use AI to identify life events—new home, new child, business expansion—and automatically suggest relevant coverage bundles.
AI Claims Assistant
Deploy conversational AI agents that guide customers through claims filing via WhatsApp, collecting documentation and validating information.
Compliance & Audit Trail
Enterprise-grade logging, frequency capping, and consent management ensure regulatory compliance across all communications.
Reach Policyholders Everywhere
Zereba orchestrates insurance communications across every channel your customers use—WhatsApp, SMS, Email, Voice, and Web Chat—from a single campaign canvas.
WhatsApp Business API: Rich media messages with policy documents and claim updates.
SMS Fallback: Automatic fallback when WhatsApp is unavailable.
Voice Campaigns: Automated outbound calls for renewal reminders.
Email Sequences: Branded emails with policy summaries and payment links.
