AI customer engagement

One inbox,

Qallio brings WhatsApp, voice, SMS, and email into one workspace. AI agents answer questions, take orders, and collect M-Pesa payments—so your team stops juggling tabs and customers stop waiting.

  • WhatsApp, voice, SMS, email, and web chat in one inbox
  • AI agents grounded in your knowledge—not generic chatbots
  • Orders and M-Pesa payments collected in the conversation
Qallio Agent
online
1
Inbox for every channel
<10s
Typical first response time
5+
Channels, one customer record
24/7
AI coverage without extra headcount
How it works

Live in weeks, not months.

Start with one high-volume channel, prove resolution and revenue, then expand. No six-month AI program required.

01
Connect your channels

Link WhatsApp, voice, SMS, email, and web chat. Every message lands in one inbox with full customer history.

02
Train your AI agent

Ground agents in your catalog, FAQs, and policies. They answer tier-1 questions, take orders, and hand off to humans when needed.

03
Close loops in-thread

Orders, M-Pesa payments, bookings, and tickets happen inside the conversation—not in a follow-up email three days later.

What you get

One platform for conversations that convert.

Not another chatbot bolted onto your website. Qallio is where your team works—and where customers get real answers, real orders, and real follow-through.

Unified inbox
Stop juggling five apps to reply to one customer

WhatsApp, voice, SMS, email, and web chat share one thread list. Your team sees every message, every channel, one customer record.

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AI agents
Answers that sound like your team—not a generic bot

Agents learn from your approved knowledge, catalog, and tone. They handle tier-1 volume and escalate with full context when a human should step in.

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In-thread commerce
Every chat can become a checkout

Recommend products, apply promos, take orders, and verify M-Pesa payments—all without sending customers to another tab or app.

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The difference

One inbox changes how your team works.

Whether a customer reaches you on WhatsApp, email, or voice—they get the same fast answers. Your team sees one thread, not five tabs.

Without Qallio
With Qallio
Messages scattered across WhatsApp, email, voice, and SMS
Every channel in one inbox with full history
"Let me check and get back to you"
Resolved in the conversation—or clean handoff with context
Customer repeats themselves on every channel
One customer record, same context everywhere
Orders and M-Pesa tracked in spreadsheets
Payments and orders tracked in-thread
Hours to first response
Seconds with AI, humans when it matters
Channels

All your customer messages, one inbox.

WhatsApp, SMS, email, web chat, voice, Instagram, and Messenger share one thread list.

WhatsApp
SMS
Email
Web chat
Voice
Instagram
Messenger
Trust

AI your team can stand behind.

Customer-facing AI only works if leadership trusts it. Here's how teams stay in control while scaling personalized service.

Learn about trust & guardrails and the knowledge base.

Won't go rogue in front of customers

You define tone, boundaries, and approved sources. Agents steer toward verified content—not improvised claims.

Your data stays yours

You choose integrations, retention, and regions. We'll map how data moves on the demo so it matches your risk posture.

Start small, prove ROI, then expand

One channel, one workflow. Prove resolution and revenue there, then roll the same agent logic everywhere.

Results

From first message to money in the bank.

Four outcomes teams measure after switching to Qallio.

Turn chats into revenue

Recommend what's in stock, apply promos, and move people toward checkout without bouncing them to another tab.

Resolve—not deflect

Tier-1 issues end in-thread instead of "someone will email you." Humans get full context on handoff.

See what's breaking conversion

Trace where conversations stall so you fix real drop-offs—not guess from anecdotal feedback.

Reconcile M-Pesa without spreadsheets

Mark payments against orders, track pending vs completed, and review revenue on one dashboard.

Industries

Built for businesses that run on conversations.

Retail, restaurants, insurance, healthcare, and more—we'll show a relevant flow on your demo.

FAQ

Straight answers.

Common questions before teams book a demo.

Integrations

Plugs into tools you already use.

CRM, commerce, support, and logistics—so agents act on real systems, not static FAQs. Salesforce, HubSpot, Zendesk, Shopify, Google Workspace, Slack, and custom APIs.

Broad connector library + custom APIs
Simple & Transparent Pricing

Pay for what you use, scale when you need to

Choose the right plan for your business. Start with flexible work credits and scale to a Team plan as your requirements grow.

PayGo

Pay only for what you use.

KES 0

/mo

  • No monthly fee
  • Add credits anytime
  • Full platform access
  • 1 user included
  • Additional seats KES 1,300/month each
Start Now

Starter

For small teams.

KES 3,900

/mo

  • 3 users included
  • Additional seats KES 1,300/month each
  • Usage deducted from credits
  • 3 AI Agents, 3 Knowledge Bases
  • 3 channels, 2 integrations
  • Email support
Get Started
Popular

Growth

For growing teams.

KES 9,900

/mo

  • 5 users included
  • Additional seats KES 1,050/month each
  • Usage deducted from credits
  • 5 AI Agents, 5 Knowledge Bases
  • 3 channels, 2 integrations
  • Priority support
Choose Growth

Professional

For higher volume and multi-team rollout.

KES 19,500

/mo

  • 10 users included
  • Additional seats KES 650/month each
  • Usage deducted from credits
  • 10 AI Agents, 10 Knowledge Bases
  • Unlimited channels, 5 integrations
  • Priority support
Choose Professional

Enterprise

For large organizations.

Custom

  • Unlimited seats & agents
  • Unlimited Work Credits
  • All channels + custom integrations
  • Dedicated account manager
  • SSO & advanced security
  • SLA guarantee
  • Custom integrations
Contact Sales

Meet every customer where they are

Voice/Calls

Enterprise-grade voice AI that handles complex customer inquiries with natural conversation, intelligent routing, and first-call resolution at scale.

WebChat

Intelligent chat widgets that provide instant, accurate responses while seamlessly escalating complex cases to human agents when needed.

WhatsApp

Meet customers where they are with AI-powered messaging that supports rich media, proactive notifications, and 24/7 availability.

Email

Intelligent email automation that triages, prioritizes, and resolves support tickets with context-aware responses and seamless handoffs.

Mobile SDK

Native in-app AI support for iOS and Android that delivers personalized assistance without disrupting the user experience.

Start Delighting Customers Today

No annual commitment. Cancel anytime. Get full access to all channels and features.

Talk to Sales

Ready to turn conversations into revenue?

Book a 20-minute demo. We'll show your industry flow—inbox, AI agents, orders, and M-Pesa—and map a sensible first rollout.

Prefer email? sales@qallio.one