QallioThe business OS that
One workspace for conversations, AI agents, payments, loyalty, marketing, analytics, and industry operations—so support, sales, and ops run on the same customer record, not scattered tools.
- Seven modules. One customer record.
- Unified inbox with voice transcripts, orders, and M-Pesa reconciliation.
- Industry packs for retail, hospitality, healthcare, insurance, and more.
Seven modules. One operating system for your business.
Replace the patchwork of inbox tools, marketing suites, and spreadsheets. Qallio connects conversations to commerce, loyalty, payments, analytics, and back-office workflows on a single customer record.
Every channel on one queue—full history, voice transcripts, and handoffs your team can act on immediately.
Answer calls 24/7, take orders from your catalog, and sync transcripts to the inbox—same brain as chat.
Earn and redeem in conversation—points, tiers, and rewards without sending customers to another app.
Campaigns and offers from live behaviour—not stale lists—on the same record as support and sales.
Verify payments, track fulfillment, and see revenue—every order from chat and voice in one workspace.
Revenue, conversations, and campaigns in one view—so leaders see how the business actually performs.
Catalog, orders, and industry workflows—what customers see in chat is what ops fulfills.
Support, sales, and ops—one OS, different playbooks.
The same customer record powers support deflection, pipeline growth, and delivery promises. Configure workflows per journey—not a separate stack for every department.
Resolve tier‑1 in-thread with grounded answers, tickets, and clean escalation when a human should take over.
Qualify leads, book meetings, and keep CRM honest—same context whether they started on WhatsApp, voice, or email.
Orders, status, and internal workflows stay aligned with what customers see—fewer “we’ll check and get back to you” loops.
Better support and better selling—same knowledge, same rules.
When conversations feel coherent and helpful, customers come back, spend more, and recommend you. Qallio helps you deliver that everywhere you meet people—without one experience for support and another for revenue.
Ground agents in your approved knowledge, tools, and policies—so people aren’t stuck waiting on a human for tier‑1 questions.
Orders, tickets, bookings, and CRM updates can happen in-thread. Fewer “we’ll get back to you” dead ends.
WhatsApp, voice, web, email, Instagram, Messenger—same context and rules. No more fragmented experiences.
Omnichannel inbox—live channels today, social next.
WhatsApp, SMS, email, web chat, and voice share one thread list and scrollable message history—staff reply in-thread with full customer context. Instagram and Messenger are on the roadmap.
Customer-facing AI—with guardrails your team can stand behind.
Great engagement only works if leadership and customers trust the experience. Here’s how teams stay in control while scaling personalized service.
Learn how trust & guardrails and the knowledge base work as platform features behind every agent.
You define tone, boundaries, and approved sources. Agents are steered toward verified content—not improvised claims.
You choose integrations, retention, and regions—we map how data moves on the walkthrough so it matches how you already think about risk.
Start narrow—one channel, one workflow—prove resolution and CSAT, then expand. We’ll tell you if you’re not a fit.
From first message to money and resolution—without the chaos.
Four places teams feel pain today. If none of these matter for you, we’ll tell you on the walkthrough and point you elsewhere.
Recommend what’s in stock, apply promos, and move people toward checkout without bouncing them to another tab.
Ground support in your tickets and knowledge so tier‑1 issues end in-thread instead of “someone will email you.”
Trace where conversations stall so you fix the real drop-offs—not guess from anecdotal feedback.
Mark M-Pesa and card payments against orders, track pending vs completed, and review revenue on the payments dashboard.
Roadmap & beta
Shipping honestly—available, beta, and next.
Inbox, voice, orders, payments reconciliation, and analytics are live today. Loyalty, decisioning, and journeys are in beta—we label what’s production-ready vs still hardening.
Pick your sector—we’ll show a relevant flow on the walkthrough.
No generic deck—we’ll walk through how teams in your sector lift engagement, revenue, retention, and loyalty with Qallio.
Questions teams ask before they say yes.
If something below matches what you’re thinking, you’re not alone—and it’s exactly what we’ll unpack on a short walkthrough.
Connects to the tools you already pay for.
Commerce, CRM, support, and logistics—so agents act on real systems, not static FAQs. Teams often start with tools they already use—like Salesforce, HubSpot, Zendesk, Shopify, Google Workspace, and Slack—plus custom APIs when you need them. On the walkthrough we’ll sanity-check your stack and what connects first.
Pay for what you use, scale when you need to
Choose the right plan for your business. Start with flexible work credits and scale to a Team plan as your requirements grow.
PayGo
Pay only for what you use.
KES 0
/mo
- No monthly fee
- Add credits anytime
- Full platform access
- 1 user included
- Additional seats KES 1,300/month each
Starter
For small teams.
KES 3,900
/mo
- 3 users included
- Additional seats KES 1,300/month each
- Usage deducted from credits
- 3 AI Agents, 3 Knowledge Bases
- 3 channels, 2 integrations
- Email support
Growth
For growing teams.
KES 9,900
/mo
- 5 users included
- Additional seats KES 1,050/month each
- Usage deducted from credits
- 5 AI Agents, 5 Knowledge Bases
- 3 channels, 2 integrations
- Priority support
Professional
For higher volume and multi-team rollout.
KES 19,500
/mo
- 10 users included
- Additional seats KES 650/month each
- Usage deducted from credits
- 10 AI Agents, 10 Knowledge Bases
- Unlimited channels, 5 integrations
- Priority support
Enterprise
For large organizations.
Custom
- Unlimited seats & agents
- Unlimited Work Credits
- All channels + custom integrations
- Dedicated account manager
- SSO & advanced security
- SLA guarantee
- Custom integrations
Meet every customer where they are
Voice/Calls
Enterprise-grade voice AI that handles complex customer inquiries with natural conversation, intelligent routing, and first-call resolution at scale.
WebChat
Intelligent chat widgets that provide instant, accurate responses while seamlessly escalating complex cases to human agents when needed.
Meet customers where they are with AI-powered messaging that supports rich media, proactive notifications, and 24/7 availability.
Intelligent email automation that triages, prioritizes, and resolves support tickets with context-aware responses and seamless handoffs.
Mobile SDK
Native in-app AI support for iOS and Android that delivers personalized assistance without disrupting the user experience.
Start Delighting Customers Today
No annual commitment. Cancel anytime. Get full access to all channels and features.
Ready for a business OS that runs on conversations?
Schedule a short walkthrough. We’ll map your industry pack—inbox, growth, payments, and ops—and a sensible first rollout.
Prefer email? sales@qallio.one