AI for Enterprise Customer Support

Deploy conversational AI that lowers support operations costs, accelerates response times, and boosts customer satisfaction across both voice and chat channels.

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AI Agents for your Customers

Conversational AI agents that talk to your customers on phone and chat and resolve common requests end to end.

AI Workflows for your Staff

Automate routine workflows while empowering your team with real-time AI assistance that delivers faster, more accurate customer support.

Deliver 24/7 customer satisfaction with conversational AI Agents

Scale your customer support effortlessly with conversations that sound natural, stay true to your brand, and solve issues effectively

Maya

AI Assistant

Connected

Connected

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Voice support agents

Voice agents that understand customer needs, handle complex scenarios, and completes calls with accuracy, and dependability.

Maya

AI Assistant

Hello! I'm Maya, Jamii Insurance AI Assistant. I can help you with filing a claim, check policy status and answer policy inquiries. How can I assist you today?

05:57 PM

I had an accident and would like to file a claim for vehicle KDA 123A.

05:58 PM

I'm really sorry to hear about your accident. I'll help you get your claim started right away. Could you please share your full name and phone number so I can open the claim file for your vehicle KDA 123A?

05:58 PM

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Chat support agents

Messaging AI that diagnoses problems, responds to inquiries, and executes processes with expert-level quality.

1M+

Messages sent monthly

98.5%

Delivery rate

45%

Average engagement lift

24/7

AI agent availability

Omnichannel

Connect on every channel

Meet your customers where they are with a unified AI presence across voice, chat, and messaging.

Voice/Calls

Enterprise-grade voice AI that handles complex customer inquiries with natural conversation, intelligent routing, and first-call resolution at scale.

WebChat

Intelligent chat widgets that provide instant, accurate responses while seamlessly escalating complex cases to human agents when needed.

WhatsApp

Meet customers where they are with AI-powered messaging that supports rich media, proactive notifications, and 24/7 availability.

Email

Intelligent email automation that triages, prioritizes, and resolves support tickets with context-aware responses and seamless handoffs.

Mobile SDK

Native in-app AI support for iOS and Android that delivers personalized assistance without disrupting the user experience.

Platform

Enterprise-grade platform

Comprehensive AI capabilities that integrate seamlessly with your existing technology infrastructure.

AI Agents for your Customers

Intelligent AI agents that interact with your customers via phone and messaging, handling routine inquiries from start to finish.

AI Workflows & Copilot for your Staff

Automate routine workflows while empowering your team with an AI copilot that surfaces the right answers, policies, and next actions in real time. Close knowledge gaps, improve communication, and enable faster, better responses in multiple languages.

Enterprise Knowledge Graph

Consolidate all product and service information into a unified knowledge system that powers accurate AI interactions.

A platform your IT team can trust

Enterprise-ready AI that integrates with your current infrastructure without introducing security risks.

Enterprise Security & Privacy

Secure by design. We strictly adhere to SOC 2 and enterprise privacy standards, ensuring no PII is retained or shared with external model providers.

Strict Content Guardrails

Enforce brand safety. Implement granular policies to prevent unauthorized topics and competitive references, complete with detailed audit logs.

Grounded & Accurate AI

Reliable accuracy. Responses are strictly grounded in your verified knowledge base, eliminating fabrication and ensuring consistent facts.

Adaptive Brand Voice

Adaptive personas. Tailor AI tone and style for specific markets or product lines while maintaining rigid adherence to your content guidelines.

Model-Agnostic Infrastructure

Vendor agnostic. Seamlessly integrate your preferred LLM or mix of models while maintaining a unified, governed data layer.

Deep Operational Analytics

Actionable intelligence. Gain deep visibility into customer intent and resolution metrics to drive continuous operational improvement.

Industries

Designed for B2C operations

Scale your customer support with AI while maintaining alignment with your unique products, brand identity, operational workflows, and regulatory standards.

Insurance

Automate claims processing, policy inquiries, and document verification. Provide instant support for coverage questions and status updates.

Banking & Finance

Handle account inquiries, transaction disputes, and service requests securely. Automate routine support while ensuring compliance and fraud protection.

Retail & Ecommerce

Handle order tracking, returns processing, and product inquiries at scale. Resolve customer issues faster with intelligent automation.

Restaurants & QSR

Automate order management, reservation handling, and menu inquiries. Provide instant support across multiple locations and languages.

Healthcare

Streamline appointment scheduling, prescription refills, and patient inquiries. Automate routine tasks while maintaining compliance and care quality.

Hospitality & Travel

Automate booking modifications, concierge requests, and guest inquiries. Deliver 24/7 multilingual support across all touchpoints.

Stay ahead with continuous AI innovation

We rapidly integrate the latest AI advancements to keep your support capabilities at the cutting edge.