Patients book and get answers on WhatsApp—not hold.
Appointments, prep instructions, and reminders in conversation—connected to your scheduling module, with clear escalation when clinical judgment is required.
Booking & FAQs
After-hours included
Extra patient apps
Meet them on WhatsApp
Conversation history
Front desk + agents
The phone rings all morning. Messages wait until someone is free.
Reception copies details into diaries. Reminders are manual calls. After-hours requests sit unread—and high-value slots go empty or double-book.
Access that scales. Escalation when it matters.
Patients self-serve booking and reminders in-thread; agents use approved knowledge for prep and admin questions; nurses and clinicians take over with full context.
From first message to measurable outcome.
Customer reaches you
Patient asks to move an appointment or request a prescription refill reminder.
Agent + knowledge
Hours, prep instructions, and Insurance billing FAQs from approved content only.
Workflows & tools
EHR / scheduling API for slots, Insurance card capture, or waitlist.
Human handoff
Symptoms beyond scope → nurse triage line with symptom summary — never a diagnosis.
Supervisor view
Clinic admin sees booking source, no-show risk, and consent for messaging.
Example: Reschedule + prep at a Nairobi clinic
Patient moves an MRI via WhatsApp; fasting rules shared; Insurance confirmed.
Patient needs to push MRI from Tuesday to Thursday.
Agent shares fasting rules from KB; never interprets imaging results.
New slot booked; calendar invite + WhatsApp confirmation sent.
Severe symptom keywords → immediate handoff script + on-call nurse queue.
Practice sees reschedule deflection, reminder delivery, and policy hits.
Modules that work together
Scheduling that sticks
- Book, reschedule, and cancel in chat or voice
- Automated WhatsApp reminders
- Calendar integrations expanding
Patient-friendly comms
- Prep instructions from your knowledge base
- Multilingual agents where you need them
- Warm handoff for clinical or urgent cases
Clinic operations
- Patients labeled correctly in your workspace
- Services and supplies in catalog
- Volume and booking KPIs in dashboard
Fill the calendar without more reception headcount.
Healthcare demo: book → remind → show up → escalate when needed.