Terms of Service

1. The Services

Qallio provides a platform for AI-assisted customer engagement, automation, and related capabilities, which may evolve over time. We may add, change, or discontinue features with reasonable notice where practicable. Some features may be labeled beta or preview and are provided as-is until generally released.

Access to the production application may require an account on our hosted environment (for example, registration or login). Order forms, statements of work, or online checkout may supplement these Terms for paid subscriptions; if there is a conflict on a specific commercial term, the order document controls for that transaction only.

2. Eligibility and accounts

You must be at least the age of majority in your jurisdiction to enter these Terms. You agree to provide accurate registration information and to keep it current. You are responsible for:

• Activities under your account and any credentials you use to access the Services.
• Maintaining the confidentiality of passwords and enabling security features we offer (such as multi-factor authentication) where appropriate.
• Promptly notifying us at sales@qallio.one of any unauthorized use or security incident related to your account.

3. Customer data and privacy

You retain ownership of content and data you submit to the Services (“Customer Data”), subject to the rights you grant us to operate, secure, and improve the Services. You are responsible for having lawful bases and notices in place for any personal data you instruct us to process on your behalf. Where we act as a processor, our data processing terms may be set out in your subscription agreement or an applicable data processing addendum. Our Privacy Policy explains how we handle personal information in our own business operations and on our marketing properties.

4. Acceptable use

You will not, and will not permit others to:

• Use the Services in violation of law, third-party rights, or these Terms.
• Attempt to probe, scan, or test vulnerabilities of our systems without prior written authorization, or bypass security or access controls.
• Reverse engineer, decompile, or disassemble the Services except where applicable law expressly permits.
• Send malware, spam, or misleading communications, or use the Services to harass, harm, or deceive others.
• Use the Services to build a competing product or service, or resell the Services except as expressly permitted in writing.
• Overload or disrupt the infrastructure (for example, denial-of-service style attacks or excessive automated scraping contrary to our documentation).

We may investigate violations and may suspend or terminate access if we reasonably believe a violation has occurred or is imminent.

5. Fees, trials, and taxes

Paid plans are billed according to the pricing and billing cycle shown at purchase or in your order. Unless stated otherwise, fees are non-refundable. You are responsible for applicable taxes other than those based on our net income. We may change prices for renewal terms with advance notice. Free or trial access may be limited in duration or scope and may convert to paid plans only with your agreement.

6. Intellectual property

We and our licensors own the Services, including software, branding, and documentation, subject to the rights expressly granted to you. These Terms do not grant you ownership of any intellectual property in the Services. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data only as needed to provide and improve the Services and as described in our Privacy Policy and any processor agreement.

Feedback you voluntarily provide may be used by us without obligation or compensation to you.

7. Third-party services

The Services may integrate with third-party platforms (for example, messaging channels or CRMs). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services you choose to connect.

8. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the purpose of these Terms. Exceptions include information that is public, independently developed, or rightfully received from others without confidentiality obligations.

9. Warranties and disclaimer

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that AI outputs will be accurate or suitable for any specific decision. You are responsible for human review where appropriate, especially for high-risk or regulated use cases.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, goodwill, or data, arising out of or related to the Services or these Terms. Our aggregate liability for claims arising out of or related to the Services or these Terms will not exceed the amounts you paid us for the Services in the twelve (12) months before the claim (or, if no fees applied, one hundred U.S. dollars (USD 100)). These limitations apply whether the claim is in contract, tort, or otherwise, even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the extent permitted by law.

11. Indemnity

You will defend and indemnify Qallio and its affiliates, officers, and employees against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights.

12. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for material breach, non-payment, legal risk, or extended inactivity as described in your plan terms. Upon termination, your right to use the Services ceases. We may delete Customer Data after a reasonable export window consistent with our documentation and legal obligations. Provisions that by their nature should survive (including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnity) will survive termination.

13. Export and sanctions

You will comply with applicable export control and sanctions laws. You represent that you are not prohibited from receiving the Services under applicable laws.

14. Governing law and disputes

These Terms are governed by the laws of Kenya, excluding conflict-of-law rules. Courts in Nairobi, Kenya will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, subject to any mandatory rights you may have in your country of residence as a consumer.

15. General

These Terms constitute the entire agreement between you and Qallio regarding the Services and supersede prior understandings on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email associated with your account or posted on our website.

16. Changes to these Terms

We may modify these Terms by posting an updated version and revising the “Last updated” date. For material changes to paid subscriptions, we will provide reasonable advance notice when required by law or contract. Continued use after the effective date constitutes acceptance unless we specify otherwise.

17. Contact

Questions about these Terms: sales@qallio.one. Security concerns: see our Security page.