Knowledge Base
Every answer grounded in your content.
Upload help articles, PDFs, product docs, and policy files. Qallio's vector search ensures agents only cite content you've approved — no hallucinations, no off-brand answers.
Capabilities
Your single source of truth.
A managed knowledge layer that feeds every agent — chat, voice, and copilot — with consistent, accurate answers.
Multi-Format Ingestion
- Upload PDFs, Notion pages, Zendesk articles, and Google Docs
- Automatic chunking and embedding for optimal retrieval
- Scheduled re-sync to keep content fresh
Semantic Search
- Vector search understands meaning, not just keywords
- Hybrid retrieval combines semantic + keyword for precision
- Agents cite specific passages with source attribution
Gap Detection
- AI flags questions your KB can't answer yet
- "Missing article" alerts sent to your content team
- Continuous improvement loop driven by real conversations
Governance
Content you control.
Version Control
- Track every change to your knowledge base over time
- Roll back to any previous version instantly
- Approval workflows before content goes live
Access Controls
- Segment knowledge by team, tenant, or channel
- Restrict sensitive content to specific agent roles
- Audit log for every retrieval and citation