Voice
AI voice agents that sound human.
Answer every inbound call instantly — in English, Swahili, or 50+ languages. Qallio voice agents resolve tier-1 queries, authenticate callers, execute tools, and hand off to humans with full context.
Capabilities
More than a voice bot — a voice agent.
Same knowledge base, same tools, same escalation rules as your chat agents — delivered over the phone with sub-500ms latency.
Ultra-Low Latency
- Sub-500ms response time for natural conversation pacing
- Handles interruptions, hesitations, and overlapping speech
- Powered by LiveKit for real-time audio streaming
Multilingual
- Fluent in English, Swahili, and 50+ languages natively
- Language detection and switching mid-conversation
- Localised voices that match your brand tone
Intelligent Handoff
- Sentiment detection triggers warm transfer to humans
- Full transcript and intent summary passed to the agent
- Integrates via SIP trunking to Genesys, Zendesk, or Avaya
How It Works
From call to resolution.
Caller dials your number. Qallio picks up instantly, authenticates if needed, resolves the query using your KB and tools, and only escalates when a human is genuinely needed.
Inbound Support
- Replace IVR menus with natural conversation
- OTP authentication and M-Pesa PIN resets over voice
- Invoice lookup, appointment booking, and ticket creation
Outbound Campaigns
- Appointment reminders and payment follow-ups
- Survey and NPS collection via natural voice
- Lead qualification calls at scale
Staff Copilot
Upskill your staff with AI copilot.
Close knowledge gaps and improve communication across your existing team. The copilot surfaces the right answer, policy, or next action in real time so they can respond to customers faster, better, and in multiple languages.
Multilingual Support
- Real-time translation between agent and caller languages
- Suggested responses in the customer's preferred language
- Staff serve global customers without language training
Live Answer Prompts
- KB-grounded answer suggestions appear as the caller speaks
- Policy and compliance guidance surfaced at the right moment
- Reduces training time for new hires dramatically
After-Call Work
- Auto-generated call summary and ticket notes
- Action items and follow-ups extracted automatically
- Agents move to the next call faster, with less admin