Deliver world-class post-purchase support.
Deploy AI agents that handle order tracking, returns, and re-engagement across WhatsApp, web chat, and email — grounded in your real order data from Shopify, WooCommerce, or your custom OMS.
Customers are left in the dark after checkout.
After a customer checks out, the anxiety begins. The vast majority of D2C support tickets are simply customers asking "Where is my order?" (WISMO). Answering these manually drains your support team's time and kills your margins.
AI agents that resolve order issues on the spot.
Deploy an AI agent that integrates directly with Shopify, WooCommerce, and your 3PL. It proactively updates customers on WhatsApp and fully manages returns and exchanges.
From first message to measurable outcome.
Customer reaches you
Buyer pastes order number in chat or clicks help from your tracking page.
Agent + knowledge
Agent explains delivery SLA, return window, and product specs from KB + order object.
Workflows & tools
OMS / Shopify action: reship, M-Pesa refund, or loyalty points adjustment.
Human handoff
Chargeback or VIP complaint passes to L2 with order timeline already attached.
Supervisor view
Ops sees deflection rate, repeat contact rate, and top failure reasons by SKU.
Example: Where is my order?
Common post-purchase inquiry for a Kenyan D2C brand shipping via Sendy or G4S.
Customer: 'Order #4582 was supposed to arrive Tuesday — it's Thursday.'
Agent pulls carrier status + your shipping policy; shares live tracking link.
Delayed beyond SLA → workflow files KES 200 credit and notifies warehouse.
Lost package → ticket with Sendy tracking ref for human claims team.
Dashboard shows WISMO volume down and CSAT for automated resolutions.
Support that scales with your orders.
Conversational Commerce
- Answer sizing and fit inquiries instantly
- Recommend complementary products based on cart
- Recover abandoned carts via WhatsApp messages
- Process secure in-chat payments for fast checkouts
Automated Logistics
- Proactive shipping updates (Shipped, Out for Delivery)
- Instant return label generation via Loop Returns or AfterShip
- Handle address change requests before fulfillment
- Automated appeasements for delayed shipments
Re-engagement & Loyalty
- Send restock alerts for sold-out products
- Trigger VIP early-access sales campaigns
- Collect UGC (User Generated Content) and reviews post-delivery
- Manage loyalty points inquiries and redemptions
Personalized offers and targeted marketing.
Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.
Personalization
- Unify identity across guest checkout, email, and chat for consistent recommendations.
- Explain “why this product” with attributes from your catalogue, not black-box widgets.
- Adapt flows for first-time vs repeat buyers and high-LTV accounts.
Offers
- Apply coupons, flash codes, and free-shipping thresholds conversationally.
- Trigger win-back offers when WISMO or return patterns suggest churn risk.
- Cross-sell bundles that respect margin rules and stock reservations.
Targeted marketing
- Sync cohorts from ads and landing pages into follow-up sequences on WhatsApp.
- A/B message variants with clear lift on add-to-cart and completed orders.
- Suppress fatigued users and cap frequency per channel policy.