Live Assistant
Upskill your staff with AI copilot.
Close knowledge gaps and improve communication across your existing team. The copilot surfaces the right answer, policy, or next action in real time so they can respond to customers faster, better, and in multiple languages.
For Support Teams
Your agents, supercharged.
Live Assistant works alongside your human agents in the inbox — drafting replies, surfacing KB articles, summarising long threads, and suggesting next actions.
Reply Suggestions
- AI drafts a reply grounded in your KB and conversation context
- Agent reviews, edits if needed, and sends with one click
- Tone and language adapt to the customer's style
Thread Summaries
- Instant summary of long or transferred conversations
- Key issues, sentiment, and actions taken at a glance
- No more reading 50 messages to understand context
Smart Actions
- One-click refund, ticket escalation, or status update
- AI pre-fills form fields from conversation data
- Macro suggestions based on intent detection
Seamless Handoff
AI handles it until a human is needed.
When the AI agent escalates, Live Assistant ensures your team never starts from scratch.
Full Context Transfer
- Complete transcript, intent, sentiment, and tools already called
- Customer profile and previous interactions surfaced
- No "can you repeat that?" moments
Skill-Based Routing
- Route to the right agent based on language, topic, or tier
- Queue management with SLA tracking
- Load balancing across your support team
After-Conversation AI
- Auto-generate ticket notes and resolution tags
- Identify KB gaps from unresolved conversations
- CSAT prediction before the survey is even sent