Experiences that feel made for each customer.
Your AI agents should sound like they remember the customer—not read a single script for everyone. Personalized promotions will blend who someone is, which channel they're on, and what just happened in the thread— alongside answers from your knowledge base —so replies stay helpful and on-brand. Same trust & guardrails you configure today; richer context when you turn it on. We're building it now—join the waitlist for early access.
When the thread matters as much as the profile.
Static mail-merge fields only get you so far. We're designing personalized promotions so agents notice what changed in the conversation—cart dropped, policy question, second visit this week—and steer accordingly, without improvising outside the rules you set.
Stays in sync with the chat
- Uses what the customer just said, not only stored fields
- Adjusts the following turn when intent or mood shifts
- Built for quick replies—no awkward pauses
Clear, honest next steps
- Suggest actions that match your playbook—reviews, opt-ins, FAQs
- Ask for details in plain language when it helps resolve faster
- No hidden persuasion; content policies still apply
Where they are with you
- New visitor, returning buyer, or someone who paused mid-flow
- Match the tone to onboarding, support, or “good to see you again”
- Optional hooks to the campaigns you already run—only when you wire them
Offers only when you allow them
- Eligibility and wording defined by your team—not guessed by the model
- Highlight loyalty tier, bundle, or help article when rules say so
- See which messages land by channel and audience
What you'll configure.
A thin layer on your AI agents, knowledge base, and trust tools —turn it on when you want more than one-size-fits-all.
Who you're talking to
- Greet repeat contacts without re-explaining everything
- Honour preferences and consent flags from your records
- Sensitive fields only when policies allow
Groups & labels
- Map CRM or data-platform segments to agent behaviour
- Different defaults for wholesale, VIP, or trial users—your definitions
- Stays in step with how your ops team already segments
Voice of the brand
- Per-brand warmth, formality, and vocabulary
- Switch register when the situation is urgent or celebratory
- Always inside the guardrails you publish
One story across WhatsApp, chat, voice—and the tools behind them.
Customers shouldn't hear one thing in the app and another in chat. We're shaping personalized promotions so the agent's picture of the customer can line up with the systems your team already trusts.
Pick up where they left off
- Carry context when someone moves from widget to WhatsApp or phone
- Avoid making customers repeat order numbers or case IDs
- Reporting that still attributes outcomes by channel
Plugs into what you run
- Identity, orders, and loyalty state from APIs you approve
- Engineering and ops control which facts agents may cite
- Qallio stays the conversation hub—not a full replacement for your data warehouse
Personalized promotions are on the way.
Tell us how you'd use it—we'll keep you posted when the beta opens.