Every conversation in one place so nothing slips through.
Run WhatsApp, SMS, email, web chat, and voice from a single queue. Your team sees full history, hands off cleanly, and never asks customers to repeat themselves.
Responses are grounded in your knowledge base and bounded by trust & guardrails—platform features that ship with Qallio agents.
<10s
Typical first response
AI + live channels
98.5%
Message delivery reliability
1
Customer record
Across every channel
Your team is drowning in tabs—not customers.
WhatsApp on one phone, email in another tool, voice logs in a spreadsheet. Managers cannot see what is open, who owns it, or what was promised.
One queue. Full context. Faster resolution.
Qallio unifies every channel on one customer record. AI handles tier‑1; your team steps in with transcripts, orders, and payment status already on screen.
See the whole conversation
- One thread per customer—chat, email, SMS, and web together
- Paginated inbox built for high-volume teams
- Voice transcripts sit beside messages, not in a separate tool
Resolve faster, escalate smarter
- AI agents answer grounded in your knowledge and policies
- Warm handoff with transcript and collected fields
- Internal notes so the next agent picks up instantly
Close loops in-thread
- Orders and payment status visible while you reply
- WhatsApp-first templates and workflows
- English and Swahili experiences out of the box
Works with the rest of your stack
This module shares customers, orders, and conversations with every other Qallio module—no overnight batches or duplicate records.
Stop losing customers between channels.
Book a 20-minute walkthrough—we will show your inbox with voice, orders, and handoffs on one screen.