AI Customer Experience for Platforms

Give your tenants AI-powered customer support.

Embed Qallio’s AI agents inside your SaaS product — your tenants get white-labelled conversational support, your platform keeps RBAC and usage billing.

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The Challenge

Your tenants need support — at your scale.

Your merchants are demanding native AI tools and WhatsApp integrations. Building reliable, multi-tenant conversational AI infrastructure in-house takes years of engineering resources and ongoing LLM optimization.

Months of R&D spent learning Prompt Engineering and RAG
Merchants churning to competitors who offer AI integrations
Complexity of scaling WhatsApp Business API connections
Struggling to manage data isolation and security in multi-tenant LLMs
The Qallio Approach

White-labelled AI support for every tenant.

Connect to Qallio's orchestration endpoints and instantly provision AI agents for 10,000+ merchants. You handle the dashboard UI—we handle the heavy LLM lifting securely.

POST /v1/agents/provision
JSON Payload
{
  "merchant_id": "merch_94812",
  "agent_config": {
    "name": "Bimpe Shop Assistant",
    "persona": "friendly_retail",
    "capabilities": ["INVENTORY_READ", "ORDER_WRITE"],
    "channels": ["WHATSAPP_BUSINESS"]
  },
  "knowledge_base": {
    "sync_webhook_url": "https://api.yourplatform.com/sync",
    "auto_refresh_ms": 3600000
  }
}
200 OK — Response
{
  "agent_id": "ag_773xzb",
  "status": "PROVISIONED",
  "whatsapp_number": "+254700000000",
  "dashboard_embed_url": "https://qallio.one/embed/ag_773xzb"
}
Golden demo path

From first message to measurable outcome.

Embed AI conversations inside your SaaS: your tenants get agents, your product keeps RBAC and webhooks.
Embeddable widget · API · Tenant WhatsApp
1

Customer reaches you

End-user opens help from inside your customer's white-labelled portal.

2

Agent + knowledge

Answers combine your platform docs plus tenant-uploaded playbooks.

3

Workflows & tools

Your product APIs: provision user, reset flag, export CSV — whatever you expose.

4

Human handoff

Tenant admin can take over thread; escalation respects tenant boundaries.

5

Supervisor view

You see per-tenant usage, tool success rate, and support load shifted off your CSMs.

Example: B2B SaaS tier limit hit

Kenyan fintech's end-user hits API rate limit; agent explains and offers upgrade path.

Open

User blocked at API limit; opens in-app widget.

Ground

Agent explains plan caps from tenant-specific KB snippet.

Act

Workflow offers upgrade checkout or temporary burst credits if allowed.

Escalate

Enterprise procurement question → tenant's CS owner with deal context.

Prove

Your team tracks deflection inside each tenant org and API error trends.

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Customer Experience Features

Support infrastructure for platforms.

Headless & White-label

  • 100% API driven—build your own settings UI
  • Remove Qallio branding across all touchpoints
  • Embed directly inside your React or Vue app
  • Manage millions of conversations via Webhooks

Multi-tenant Architecture

  • Strict data isolation between your merchants
  • Dedicated RAG (Retrieval-Augmented Generation) clusters
  • Rate limiting and quota management per merchant
  • Granular permission scopes for API keys

Monetization & Rev-Share

  • Mark up conversational usage to your merchants
  • Volume-based discounts scaling aggressively
  • Access to enterprise SLAs and dedicated account management
  • White-glove onboarding for your largest clients
Personalization & growth

Personalized offers and targeted marketing.

Use conversation context and first-party data to tailor messages, launch relevant offers, and reach the right segments — without generic one-size-fits-all blasts.

Personalization

  • Expose personalization APIs so each tenant can tune models and guardrails.
  • Per-tenant branding, languages, and data isolation for multi-tenant SaaS.
  • End-user profiles that stay inside the tenant boundary you define.

Offers

  • Let customers attach promo engines, loyalty, and billing to agent workflows.
  • Time-bound campaigns with entitlements and usage metering per tenant.
  • White-label offer templates your customers can approve and ship fast.

Targeted marketing

  • Cohort and event hooks for your customers’ own ESP, ads, and CRM tools.
  • Embeddable widgets that inherit your auth and RBAC model.
  • Analytics APIs for impressions, clicks, and conversions by tenant.

Give your tenants AI-powered support.

Read the API DocsTalk to Partnerships