Your AI-Powered Digital Concierge
The guest experience doesn't end at booking. Zereba uses conversational AI to guide guests through their stay, upsell amenities at the perfect moment, and drive direct repeat bookings.
Capture Value Throughout the Journey
Most hotels lose engagement the moment the guest checks in. Zereba transforms every stay into a revenue opportunity by promoting on-property services exactly when guests are most likely to buy—via the channels they prefer.
Direct Bookings: Reduce OTA commissions with 'Book Direct' campaigns.
Ancillary Revenue: Automatically promote spa, dining, and tours during the stay.
Feedback Loop: Resolve issues before they become negative reviews.
24/7 Guest Support via WhatsApp
Zereba's AI concierge handles guest inquiries around the clock in multiple languages. From reservation changes to restaurant recommendations, guests get instant answers without waiting for the front desk.
Instant Answers: AI responds to common questions in seconds.
Multi-Language: Support guests in their native language automatically.
Service Requests: Guests order room service, housekeeping, or amenities via chat.
Local Recommendations: Suggest restaurants, attractions, and experiences.
Seamless Booking Management
Zereba's reservation system integrates with your PMS to automate the entire booking lifecycle—from initial inquiry through post-stay follow-up. Reduce no-shows and increase direct bookings.
Instant Confirmation: Send branded confirmation messages immediately after booking.
Pre-Arrival Prep: Collect preferences, dietary needs, and special requests in advance.
Digital Check-In: Guests complete registration on their phone before arrival.
Post-Stay Survey: Automatically collect feedback and drive positive reviews.
The Modern Guest Journey
From booking to checkout, deliver exceptional experiences with AI.
AI Concierge
Deploy a 24/7 WhatsApp concierge that answers questions, makes recommendations, and handles requests in multiple languages.
Contactless Check-In
Send digital room keys and check-in instructions via app push or WhatsApp to reduce front desk wait times.
Smart Upselling
Offer room upgrades, late checkout, or spa packages via SMS 24 hours before arrival based on guest profile.
VIP Recognition
Automatically alert staff when loyalty members or VIP guests check in for personalized welcome experiences.
Destination Guides
Send curated 'Things to Do' recommendations based on guest type—family, business, or adventure traveler.
PMS Integration
Deep two-way sync with leading property management systems for real-time guest data and automated workflows.
Know Every Guest Like a VIP
Zereba creates rich guest profiles from reservation data, in-stay behavior, and feedback. Use these insights to personalize every touchpoint and build lasting loyalty.
Stay History: Every booking, upgrade, and amenity request on file.
Preferences: Room type, pillow firmness, minibar contents, and more.
Loyalty Status: Integrate with your loyalty program for tier-based treatment.
Feedback Trends: Track satisfaction over time to improve service.
