Conversational Banking at Scale
Zereba helps banks, SACCOs, and fintechs automate customer communication across loans, payments, and account management. Deploy AI agents that handle inquiries securely while maintaining compliance.
Meet Customers Where They Are
Modern customers expect instant, personalized communication through their preferred channels. Zereba enables financial institutions to deliver secure, compliant messaging at scale while reducing operational costs.
Reduce Call Volume: Automate routine inquiries with AI-powered self-service.
Improve Collections: Send personalized payment reminders via WhatsApp and SMS.
Increase Engagement: Drive adoption of digital banking products with targeted campaigns.
24/7 AI-Powered Support
Zereba's conversational AI handles routine banking inquiries via WhatsApp, SMS, or web chat. Customers can check balances, view transactions, and get answers—all without waiting in a call queue.
Balance Inquiries: Secure balance checks via encrypted WhatsApp messages.
Transaction History: View recent transactions and download mini-statements.
Branch & ATM Locator: Find the nearest branch or ATM with directions.
Product Information: Answer questions about loans, accounts, and rates.
Smarter Loan Recovery
Zereba's collections module automates the entire reminder and follow-up process for loans and payments. Personalized sequences improve recovery rates while reducing collection costs.
Gentle Reminders: Friendly pre-due reminders via SMS and WhatsApp.
Overdue Escalation: Progressive messaging as accounts become past due.
Payment Links: One-tap payment directly from the message.
Promise-to-Pay: Capture customer commitments and follow up automatically.
Secure Financial Communication
Built for compliance with enterprise-grade security.
AI Banking Assistant
Deploy conversational AI that handles balance inquiries, transaction history, and account management securely via WhatsApp.
Payment Reminders
Automate loan payment reminders, due date alerts, and collection follow-ups with personalized messaging sequences.
Fraud Alerts
Instantly notify customers of suspicious activity and enable two-way verification through secure channels.
Card Services
Enable customers to activate cards, report lost/stolen cards, and manage limits via conversational AI.
Financial Insights
Deliver personalized spending insights, savings tips, and investment recommendations based on customer profiles.
Compliance & Audit
Enterprise-grade encryption, consent management, and complete audit trails for regulatory compliance.
Complete Financial Profiles
Zereba's CDP aggregates data from core banking, CRM, and support systems to create unified customer profiles. Use these insights for personalized engagement and smarter risk decisions.
Account Overview: All accounts, loans, and cards in a single view.
Transaction Patterns: AI-analyzed spending and saving behaviors.
Risk Scores: Built-in credit risk and churn propensity metrics.
Communication History: Every call, message, and email logged together.
